CUSTOMER CARE

Monseo creations are made from delicate materials. We offer our services to personalise the jewellery you desire, identify and classify the gems you own and we can restore or update your heritage. Discover the brand's care advice and recommended services to preserve the beauty of your jewellery.

Warranty

Through a careful manufacturing process and rigorous quality control, Monseo seeks to ensure that each item of jewellery produced complies with all the requirements defined by Decree-Law nº 84/2021 of 18 October, and assumes the responsibilities provided for by law to the customer in the event of any lack of conformity that becomes apparent within three years of the purchase of the item. Under the legal guarantee, the consumer is entitled to the rights of restoration of conformity, price reduction or termination of the contract provided for in that decree-law, which may be exercised under the terms indicated in the law.